We strive to deliver your Ziwi product as quickly as possible. Our distribution centers fulfill orders during regular business hours and process orders for shipment within 1 week of purchase being completed. In the event that a product is sold out, it will be shipped as soon as possible.

Products are shipped via a small parcel carrier (such as FedEX or UPS Ground). You will receive a shipping notification with tracking information via email as your product leaves the distribution center.

If you have questions about the status of an order or any concerns about the delivered product, please reach out to our service department by email at service@ziwi.com.